Welcome to West Allis Primary Care Physicians, S.C. clinic. Thank you for choosing us for your healthcare needs. To have a smooth and pleasant navigation of the health system, we want you to be aware of our clinic policies and procedures. We are not gatekeepers. We are your advocate.

 

We strive to serve you promptly and on time. Please arrive 5-10 minutes prior to appointment in order for the medical assistants to update your records and review medications. To efficiently handle your concerns, bring a list of medications, prescription renewals needed and the issues you want addressed at the time of the visit. Upon arrival, check in at the front desk, so we may give you the appropriate attention.

 

Medical records are requested before the first appointment to ensure optimal transition of care. Make sure that your previous physician’s office has complied with the request. Our doctors will review those records at the time of visit.

 

Copay must be paid at the time of appointment. If you cannot make your required copay, we have the option to reschedule your appointment. We accept cash or checks only.

 

To avoid disruption of supply of long-term medications, call your pharmacy for refills two weeks before you run out of medications. It is the pharmacy’s obligation to notify the doctor’s office of prescription renewal requests. Refills are not considered emergencies and are taken care of during regular business hours. Refills will be denied unless seen within the past 12 months for those with chronic medical issues.

 

Medications that require prior authorization take about a week to get processed by the insurance company after the request has been received. It is your responsibility to contact your insurance carrier with questions regarding what medications they cover. Bring a copy of preferred medications from your insurance company on the day of your appointment. To ensure your safety, an appointment is necessary when requesting to change medications due to cost or formulary change.

 

A live person answers all phone calls received at the office during clinic hours. We do not use automated machines. To

minimize phone traffic, it is appreciated if all issues can be addressed in one phone call.

 

The doctors may order blood and other ancillary test prior to appointment. If you fail to have them done, notify our office to reschedule your appointment. Our doctors aim to discuss test results, give recommendations for treatment and address your questions and concerns during appointments to maximize satisfactory outcome. From time to time, you may request a copy of your tests. We do not have unlimited resources to keep reproducing those records, so make a file for yourself, as you may need them for your other appointments.

 

Our doctors cross cover for each other for admissions and weekend calls. They take turns with hospital admissions. The

admitting physician takes care of that patient until he/she is discharged, who then follows up with his/her primary doctor for continuity of care. They work under a common philosophy and continue to update on their clinical skills. Our doctors are accessible to their patients everyday as a free service to our patients. We ask that calls be limited to urgent matters as a courtesy for your doctor’s time.